Airfreight Customer Service Operations Coordinator
Job no: 506877
Work type: Full Time
Location: Melbourne - North, Melbourne - South, Melbourne - East, Melbourne - West, Melbourne - Inner, Shepparton, Wodonga
At Visy, our people make us stand out from the crowd. We are always seeking solutions, opportunities and possibilities. We look for people who see what is ahead and run towards it. These people are helping us to achieve our vision to become the global leader in sustainable packaging solutions. Together, we can create a better world.
Visy Logistics is one of Australia’s largest independent transporters of containerised freight, which includes its significant international freight forwarding operation. In addition to servicing Visy’s internal businesses, we leverage the scale of our operations to provide competitive and innovative international sea freight services to our growing customer base.
Reporting to the Customer Service Manager – VL Global Forwarding Operation and based at our Epping office, your role focuses on ensuring a seamless delivery of customer expectations. Key to success will be your timely response to all day-to-day queries, management of client specific reports and data integrity, vendor management and participation in implementation of new customers.
This is a fast paced, highly dynamic position that will suit a very organised and driven individual from the airfreight or freight forwarding industry.
On a typical day you would be busy with but not limited to:
Maintain strong relationships with clients, provide a high standard of customer service
Use CargoWise to log client orders and manage orders up to the shipment stage
Liaise with Airlines,3PL agents and overseas agents to initiate shipments or resolving transactional issues
Identify opportunities for use of CargoWise reporting to enhance customer service experience
Key contact between Customer and Visy Global Forwarding i.e. Customer Advocate
Liaise and escalate cases where ABM involvement is required
What you need to bring to the role:
Strong customer service experience within a fast-paced environment
Previous Airfreight forwarding experience is highly beneficial
Good understanding of CargoWise Enterprise system or similar freight management systems
Exceptional communication skills with the ability to build meaningful relationships with all stakeholders
Be a highly motivated, driven and organised individual who masters the art of prioritising
When you join Visy, you are joining a global leader dedicated to making serious progress in logistics and in the sustainable packaging and recycling industries. We want to find solutions, make an impact and grow our business. If you can help us, you will fit right in. There has never been a better time to join Visy!
You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).
Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Advertised: AUS Eastern Standard Time 05 Aug 2022
Applications close: AUS Eastern Standard Time
08 Sep 2022 Back Apply Employee Referral