Customer Service Officer
Job no: 504362 Work type: Full Time Location: Melbourne - East
Join an essential business and leader in packaging innovations
Small, supportive and inclusive team
Stable, secure long term opportunity
At Visy, our people make us stand out from the crowd. We’re always seeking solutions, opportunities and possibilities. We look for people who see what’s ahead and run towards it. These people are helping us to achieve our vision to become the global leader in sustainable packaging solutions. Together, we can create a better world.
The Opportunity
At Visy Glama, part of Visy Board, we offer premium branded cardboard packaging and Point of Sale displays to small, medium and large businesses.
Based at our Visy Glama site in Kilsyth and reporting to the Customer Service Supervisor, you will be responsible for the day-to-day operations of customer service by processing orders, developing and maintaining customer relationships, whilst liaising closely with key stakeholders such as Sales, Operations and Supply Chain.
You will be an energetic, autonomous all-rounder dedicated to maintaining strong business relationships and ensuring excellence in customer experience. No two days will ever be the same in this team!
The key responsibilities will include, but not be limited to:
Respond to all customer enquiries either via email or phone call in a timely manner
Placing and checking customer purchase orders
Monitoring orders through production and advising of any delays
Working with schedulers to assist with completion of urgent requirements
What you need to bring to the role:
Strong administrative experience and exceptional customer service skills
You are a true team player, have the ability to work well in a team but also be confident enough to handle things on your own
Great communication skills and the ability to build meaningful relationships with all stakeholders
Be a highly motivated, driven and organised individual who masters the art of prioritising
When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We want to find solutions, make an impact and grow our business. If you can help us, you’ll fit right in. There’s never been a better time to join Visy !
If you are ready for a new challenge, then APPLY now or alternatively call Melissa Tuli on 0499 986 425 for a confidential chat.
You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).
Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Advertised: 22 Nov 2021 Applications close: 22 Dec 2021
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