Customer Service Coordinator
Job no: 40004714
Work type: Full Time
Location: Sydney - West
Visy is powering the circular economy, by providing sustainable, digitally advanced supply chain solutions. We combine our substantial volume, footprint and infrastructure – rooted in our 75 years of manufacturing experience, to provide customized logistics solutions to the industrial, beverage and consumer goods sectors. Offering a range of logistics services from warehousing, contract logistics, linehaul, intermodal transport, global freight forwarding and bulk logistics, we do logistics differently.
To support Visy’s Global Forwarding growth, we’re seeking an experienced Customer Service Coordinator to provide exceptional service to customers, managing their expectations, and business goals. Reporting to the National Customer Service Manager, the ideal candidate will have a strong background in Import & Export Freight Forwarding to ensure the seamless support and delivery of customer goods. Bring your impressive time management, attention to details, and organization skills to Visy!
What you will do:
- Ensure smooth execution of end-to-end shipment lifecycle
- Act as a point of contact for general inquiries regarding quotes, bookings, new orders, and status updates
- Respond to calls and emails from customers in a timely and professional manner including management of complaints and service enquiries
- Arrange new customer onboarding process to be coordinated with sales
- Maintain and build strong internal and external relationships as well as new and existing customers
- Communicate and inform all relevant parties of changes, delays to orders, shipment status, and expectations
- Ensure timely receipt of shipping documents, processed goods, and billing information
- Ensure rates, profit, and margins are aligned with business expectations
- Maintain accurate records through CargoWise and internal database systems
- Wider administrative duties, including the preparation and management of reports, data entry, and system integrity
What You Will Bring:
- Proven experience in Freight Forwarding industry or International Freight operations is a must
- Previous Customer Service experience in Air & Sea Freight
- Proficiency in CargoWise, and TMS Software
- Strong Excel knowledge (Pivot tables/Formulas)
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Strong organizational skills and attention to detail
- Analytical and data driven mindset
What you’ll love when you join us:
- Sustainability: Contribute to sustainability initiatives that make a difference.
- Supportive Environment: Be part of a team that values safety, respect, and collaboration.
- Career Growth: Opportunities for further training and career advancement within the company
- Work life Balance: Enjoy great hours to help you balance your professional and personal life
Ready to make a difference? Apply now and be a key player in shaping our future!
You will be required to meet Visy’s employment criteria which will include a criminal history check
Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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