Sales Support
Job no: 50012557
Work type: Full Time
Location: Auckland
Role Details:
Based at our Visy Board plant in Wiri, Auckland, this role reports directly to the Sales Centre Manager and plays a vital part in supporting our growing customer base across New Zealand.
As a Sales Support professional, you’ll be the link between our customers and the wider business - coordinating quotes, samples, and approvals, while ensuring every interaction reflects Visy’s reputation for service and reliability. You’ll work closely with Account Managers to help convert new business, manage telesales accounts, and keep our sales operations running smoothly. This is an ideal opportunity for someone who loves working in a fast-paced, customer-focused environment and wants to grow within a leading manufacturing business.
What You’ll Do:
- Provide day-to-day administrative and operational support to Account Managers.
- Manage customer set-up, contact updates, and data accuracy in Velocity and VRM systems.
- Coordinate end-to-end quote processes - preparing samples, proofs, and approvals for presentation.
- Handle customer queries, rejected quotes, and follow-ups to ensure prompt resolution.
- Manage a telesales customer base, addressing leads, preparing quotes, and identifying growth opportunities.
- Coordinate cross-functional communication between sales, design, and customer service teams.
- Support reporting requirements including sales vs budget and performance tracking.
- Identify and implement process improvements to enhance efficiency and the customer experience.
What You Will Bring:
- Previous experience in customer service, sales support, or a similar role.
- Strong Microsoft Excel skills; intermediate Microsoft Word proficiency.
- Excellent time management, organisation, and communication skills.
- A proactive, solutions-focused mindset and high attention to detail.
- Ability to build relationships and collaborate effectively across teams.
- Experience using CRM or ERP systems (advantageous).
What You’ll Love When You Join Us:
- Employee Assistance Program (EAP)
- Option to purchase additional leave
- A collection of health, wealth and lifestyle services and discounts
- Southern Cross Health Society - Health Insurance Discount
- Be part of a fast-moving industry with boundless opportunities for success!
About Visy
Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations - predominately in Australia and New Zealand.
We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.
Ready to make a difference? Apply now and help us shape a more sustainable future.
You will be required to meet Visy’s employment criteria which includes a criminal history check and pre-employment medical (including drug & alcohol testing).
Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Please note that only applications with the right to live and work in New Zealand will be considered for this position.
Advertised: New Zealand Daylight Time
Applications close:
Back Apply Employee Referral
