Service Delivery Representative / Assistant
Job no: 504770
Work type: Full Time
Location: Melbourne - North
Permanent role, Full-time, Tullamarine Location
High visibility and huge impact to drive change
Amazing opportunity for talented & multitasking representative
At Visy, our people make us stand out from the crowd. We’re always seeking solutions, opportunities, and possibilities. We look for people who see what’s ahead and run towards it. These people are helping us to achieve our vision to become the global leader in sustainable packaging solutions. Together, we can create a better world.
Reporting to the
Service Delivery Team Leader, you will be responsible for delivering improvements in customer service through effective resolution of escalated customer issues. Your day-to-day will involve generating new business while servicing the needs of repeat customers by resolving any issues and providing excellent customer service.
You will be an energetic person looking to make a move into an office-based role. You must be passionate about building strong relationships and ensuring excellence in
No two days will ever be the same in this team!
The key responsibilities will include, but not be limited to:
Receiving calls, checking the e-mails, and customer escalations
Actioning and resolving service requests, investigating repeated service failures with the aim to eliminate them
Generating sales leads and direct sales to ensure targets are met
Day-to-day administrative tasks including maintaining the accuracy of the database
Complying with OHS&E policies and procedures
Building and maintaining strong internal and external stakeholder relationships
There will be a requirement in this role to work weekly rostered shifts.
7 am – 4 pm
9 am – 5 pm
10 am – 6 pm
What you will bring to the team:
Ability to prioritise and deliver in a fast-paced environment
High levels of attention to detail
A passion for streamlining and enhancing efficiencies
Previous experience in customer service (highly desirable)
Enthusiasm to learn and work hard!
Desirable SAP, and CRM experience
When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We want to find solutions, make an impact and grow our business. If you can help us, you’ll fit right in. There’s never been a better time to join Visy!
Please contact Aydan Talasli at email@example.com for a confidential discussion or apply now.
You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).
Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Advertised: AUS Eastern Standard Time 04 Aug 2022
Applications close: AUS Eastern Standard Time
04 Sep 2022 Back Apply Employee Referral