there’s never
been a better
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Field Service Technician

Job no: 504350
Work type: Full Time
Location: Perth - Inner

At Visy, our people make us stand out from the crowd. We’re always seeking solutions, opportunities and possibilities. We look for people who see what’s ahead and run towards it. These people are helping us to achieve our vision to become the global leader in sustainable packaging solutions. Together, we can create a better world.

The opportunity:

Visy began manufacturing corrugated cardboard boxes in Melbourne, Australia, in 1948 and has grown to become one of the world's leading privately owned packaging, paper and recycling companies. Visy's past, present and future are linked by a commitment to growth, through meeting our customers' needs and the wise use and re-use of scarce resources.

Visy's success depends on carefully balancing economic, environmental and social factors. Being truly sustainable is a journey of continuous improvement, learning and adaptation. It is through the dedication, skills and initiative of our people that Visy has prospered and will continue to move ahead.

Visy Technology Systems specialise in developing and distributing technology, systems and supplies for product marking applications, leading the way with the most innovative direct print, labelling and product inspection solutions.

The role:

Reporting to the Sales and Service Manager, the Field Service Technician’s role includes conducting works on machine installations, maintenance servicing and carrying out repairs to equipment in a timely and professional manner. The role requires the individual to identify the most suited approach in resolving customer issues and generating accurate quotes accordingly that consider the most economical way of delivering a workable solution for the customer, whilst also considering profit for the business.

The individual will need to have clear technical and communication skills required to provide technical advice and support to customers (and internally within the larger business).

Key responsibilities will include, but not be limited to:

  • Respond to breakdown calls and support equipment installations
  • Attend site and conduct diagnostics, fault-finding and improvements for machine reliability
  • Make efficiency and maintenance modification recommendations pre and post installation
  • Provide after sales support in respect of machine maintenance requirements, and quality issues
  • Provide detailed and itemised reports of all service, installation and breakdown calls
  • Provide training to customer’s employees to develop technical abilities and cross functionality

What you will bring to the team:

  • Minimum 5+ years’ (post trade) experience in the Manufacturing or similar Industry and ability to solve mechanical/electrical issues
  • Excellent problem solving skills & highly demonstrated verbal reasoning with demonstrated computer skills
  • Results focused and ability maintaining a high level of single instance repairs
  • Flexibility to work outside normal hours as needed to support customer requirements
  • Active projects team member and thrives in a diverse, dynamic and fast paced work environment

When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We want to find solutions, make an impact and grow our business. If you can help us, you’ll fit right in. There’s never been a better time to join Visy!

Please contact Peter Tran on 0417 968 709 for a confidential discussion or apply now.     

You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.


Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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