there’s never
been a better
time to join

Internal Sales / Customer Service

Job no: 502219
Work type: Full Time
Location: Sydney - South

  • Queanbeyan Location – Market Leader in Storage & Packaging Solutions
  • Your passion to deliver an amazing customer experience will see you thrive
  • Innovative, Collaborative & Supportive Team Awaits

At Visy, our people make us stand out from the crowd. We’re always seeking solutions, opportunities and possibilities. We look for people who see what’s ahead and run towards it. These people are helping us to achieve our vision to become the global leader in sustainable packaging solutions. Together, we can create a better world.

The Company: 

Visy began manufacturing corrugated cardboard boxes in Melbourne, Australia, in 1948 and has grown to become one of the world's leading privately owned packaging, paper and recycling companies. Visy's past, present and future are linked by a commitment to growth, through meeting our customers' needs and the wise use and re-use of resources.

The Opportunity

This is a fantastic opportunity for someone who takes pride in their ability to deliver first class customer service and enjoys coordinating, thinking on their feet, is proactive and will take the reins where needed to ensure our sales/customer service team shine.

In joining our Visy VBAM team, you will partner with a varied customer base in the removals, storage and retail packaging industry to be that one stop solution, whilst operating within a small team focused structure that will both engage and challenge you throughout your journey with us.

The Role

Reporting to the Branch Manager, you will be responsible for managing and expanding a small portfolio of clients whilst supporting the day to day operations in both sales and customer service. You are a team player and enjoy fostering existing relationships, managing key accounts, and working with the wider VBAM group to deliver to our customer’s needs.

Located in Queanbeyan you are a go getter who is passionate about sales and customer service, are outgoing and have exceptional IT skills, with a solid work record and some experience in the sales support environment. 

Your Day to Day

  • Servicing and growing our existing account base
  • Researching and developing new customer opportunities
  • Processing orders and providing quotes and samples to customers
  • Follow up with the factory for delivery updates and proactively attend to all customer enquiries
  • Working with internal & external suppliers to ensure orders are fulfilled on time & in full
  • Attending to all customer and sales enquiries both over the phone and face to face
  • Managing multiple systems to record and report on sales cycles and update pricing
  • Adhoc administration duties as required

What Need to Succeed:

  • Experienced within Customer Service, Internal or External sales
  • Strong organisational skills and the ability to work with multiple systems
  • Ability to demonstrate a strong attention to detail
  • A passion to deliver exceptional customer service including great follow up
  • A positive outlook with a flexible attitude to do what needs to be done
  • Be self-driven and able to work autonomously or in a team environment
  • Previous experience working in a similar role is desirable but not essential
  • Outstanding relationship building, coupled with exceptional verbal and written communication skills will be key in this role

When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We want to find solutions, make an impact and grow our business. If you can help us, you’ll fit right in. There’s never been a better time to join Visy!

Please contact Carla Treuer on 0499 199 304 for a confidential discussion or apply now.  

You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.


Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time

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