there’s never
been a better
time to join

Customer Service Representative

Job no: 502152
Work type: Full Time
Location: Sydney - South, Sydney - West

  • Ingleburn Location -  Leader in PET, Packaging & Recycling
  • 12 Month Maternity Leave Contract - Opportunity to Work Close to Home
  • Innovative, Collaborative & Supportive Team Awaits to Help you Develop & Succeed

At Visy, our people make us stand out from the crowd. We’re always seeking solutions, opportunities and possibilities. We look for people who see what’s ahead and run towards it. These people are helping us to achieve our vision to become the global leader in sustainable packaging solutions. Together, we can create a better world.

The Company:

Visy is a clear market leader in plastics packaging manufacturing in Australasia offering a range of plastic packaging solutions across a range of industries. We have a long history of providing quality, cutting-edge plastics products, and are constantly expanding our product range to meet our client’s needs. Importantly, Visy is committed to sustainability and recycling across our entire business, including our extensive plastics packaging supply chain.

The Opportunity:

We currently have a fantastic opportunity available for a 12 month maternity leave contract in Ingleburn for an experienced and proactive customer service professional to join our dedicated team. You will be passionate about customer service and will use your exceptional communication skills to build strong working relationships, ensuring both our internal and external customers receive a high quality service that exceeds expectations and provides cost optimisation to both our business and theirs.

Reporting to the Production Planning Manager you will be part of a small team so your flexibility, energy, team focus, initiative, drive, attention to detail and proven ability to meet tight deadlines through comprehensive product knowledge, will see you excel in providing an excellent customer experience promoting our products and also provide technical support as required.

Your key areas you will be responsible for will be but not limited to:

  • Answering Inbound calls system in a professional and timely manner;
  • Fast and accurate processing of orders received with correct lead-times;
  • Ensure we meet our SLA and maintain service excellence to customers;
  • Demonstrate high level product knowledge and technical expertise
  • Creating and maintaining material codes and purchase orders;
  • Build customer and business relationships over the phone;
  • Manage and promptly respond to all email enquiries, including deliveries and follow up where required
  • Contribute new ideas and process improvement;
  • Adhoc administration duties as required including stocktakes and general office management;
  • Ensuring you adhere to each site's safety, health and environment policies and procedures.

To be considered for this role you have demonstrated skills in improving functional processes, a strong team work ethic and the ability to think on your feet to solve issues that arise. Your colleagues describe you as a self-starter who is professional with strong organisational and telephone skills. You will be proficient with MS Word, Excel and SAP (advantageous).  Ideally you will have experience working within a manufacturing environment where cross functional relationships are formed with sales and marketing, logistics, operations transport and/or despatch would be viewed favourably.

Being process oriented and having an eye for detail, you'll enjoy working within a continuous improvement culture and actively participate in discussions on how we can take a fresh approach to service.

The business hours of operation will be 8.00am to 4.00pm – Monday to Friday and a current driver’s licence is required.

When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We want to find solutions, make an impact and grow our business. If you can help us, you’ll fit right in. There’s never been a better time to join Visy!

Please contact Carla Treuer on 0499 199 304 for a confidential discussion, or apply now.   

You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Please note that only applications with the right to live and work in Australia will be considered for this position.



Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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